In person
On-site sessions at your customer's premises. Ideal for teams who benefit from hands-on time with physical handsets, headsets, and meeting-room setups. VoIP Coach Ltd travels to the customer site — no equipment required from the reseller.
Services
Practical end-user training on VoIP systems — designed for telecoms resellers who want their customers productive from day one.
Delivered for telecoms resellers across the UK
Training delivery
Online
Live remote sessions with screen sharing, real-time Q&A, and interactive walkthroughs. Effective for distributed teams, quick post-install rollouts, or customers spread across multiple sites.
What a session covers
Content is tailored to the platform and audience, but a typical Wildix end-user session includes:
- Making and receiving calls on desk phones and soft clients
- Call transfers, holds, and conference calls
- Voicemail setup and message retrieval
- Presence and status — letting colleagues know your availability
- Using the Collaboration app for chat and calls
- Day-to-day workflows: directories, speed dials, and call history
Platform focus
Current platform
Wildix UC&C
Training assignments currently centre on the Wildix unified communications platform — covering desk phones, the Collaboration soft client, presence, call handling, and day-to-day workflows. Sessions are paced for end users, not engineers: the goal is confident adoption, not SIP troubleshooting.
Have a Wildix rollout coming up? Let's talk about the training.
Get in touchTypical audience
Sessions are designed for end users — reception staff, sales teams, support agents, and remote workers — not for engineers or IT administrators. Content is paced for adoption: fewer tickets, faster confidence, and a clearer ROI on your UC&C sale. Typical group sizes range from small teams of 5 to larger rollouts of 30+.